Last Updated: 24/06/2026
This Shipping Policy explains how CARTFILLER ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) processes, ships, and delivers orders placed through our website.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
We currently deliver products to most serviceable locations across India.
Please note:
Delivery availability depends on the service coverage of our courier partners.
Certain remote or inaccessible locations may have limited or delayed delivery services.
We reserve the right to decline orders from locations that are not serviceable by our logistics partners.
After your order is successfully placed and payment is confirmed:
Orders are generally processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working business day.
During festive seasons, promotional sales, or periods of high order volume, processing times may be extended.
Orders are dispatched only after successful verification and availability of the ordered products.
Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location.
Delivery timelines are estimates only and may vary due to:
Delivery destination
Product availability
Courier partner operations
Weather conditions
Public holidays
Natural disasters or unforeseen circumstances
While we strive to deliver all orders within the estimated timeframe, delivery dates cannot be guaranteed.
Shipping charges, if applicable, are calculated based on factors such as:
Delivery location
Order value
Product size or weight
Promotional offers
The applicable shipping charges, if any, will be displayed during the checkout process before payment.
From time to time, we may offer free shipping promotions on eligible orders. Such offers may be modified or withdrawn without prior notice.
We work with reputable third-party courier and logistics providers to ensure timely delivery of your orders.
Our responsibilities include:
Processing your order accurately.
Securely packaging products.
Handing over shipments to our authorized logistics partners.
Once an order has been dispatched, delivery is managed by the assigned courier partner.
After your order has been shipped:
A shipment confirmation will be sent via email or SMS (where applicable).
Tracking details and a tracking number will be provided to help you monitor the shipment.
Tracking information is updated by the courier partner and may not reflect real-time movement at all times.
Although we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
Severe weather conditions
Natural disasters
Public holidays
Transportation disruptions
Labour strikes
Government restrictions
Courier operational delays
Incorrect or incomplete delivery information provided by the customer
In such cases, we will make reasonable efforts to assist you in tracking your shipment, but we shall not be liable for delays caused by external factors.
We take reasonable care to package all products securely to minimize the risk of damage during transit.
If your package appears damaged upon delivery:
Inspect the package before accepting it whenever possible.
Take clear photographs of the package and the damaged product.
Contact our customer support team as soon as possible.
Customers are responsible for providing accurate delivery information, including:
Full name
Complete delivery address
Correct PIN code
Active mobile number
Any additional delivery instructions, if required
We shall not be responsible for failed deliveries or delays resulting from incorrect, incomplete, or inaccurate information provided by the customer.
If you receive:
A damaged product,
An incorrect product, or
An order with missing items,
please notify us within 48 hours of delivery.
To help us investigate the issue, you may be asked to provide:
Your order number
Photographs or videos of the package and product
Details of the issue
Claims submitted after the reporting period may not be eligible for resolution.
Our courier partners may make one or more delivery attempts.
If delivery cannot be completed due to customer unavailability or incorrect address details, the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch, where applicable.
At present, we do not offer international shipping.
Orders can only be delivered to serviceable addresses within India.
For any shipping or delivery-related questions, please contact:
CARTFILLER ECOM PRIVATE LIMITED
Email: info@cartfillerecom.com
Phone: +91 9887473209
Registered Address:
First Floor, Property No. 55, Block and Pocket A-1,
Rohini Sector 6,
New Delhi, North West Delhi,
Delhi – 110085, India
