Last Updated: 24/06/2026
At CARTFILLER ECOM PRIVATE LIMITED, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which products purchased through our website may be returned, replaced, or refunded.
Our online store offers a variety of retail products including mobile accessories, home decor, office supplies, personalized gifts, fashion accessories, fitness products, beauty accessories, kitchen organizers, automotive accessories, hobby and craft supplies, toys, and other general merchandise.
By placing an order through our website, you agree to the terms of this Refund & Return Policy.
You may request a return if:
The product received is damaged during transit.
You receive an incorrect product.
The product is defective upon delivery.
The product is incomplete or missing essential parts or accessories.
The product delivered does not substantially match the item ordered.
Return requests must be submitted within 7 calendar days from the date of delivery.
Requests received after the return period may not be accepted.
Returns or refunds will generally not be accepted for:
Products damaged due to misuse, negligence, improper installation, or normal wear and tear.
Products returned without original packaging, labels, manuals, accessories, or invoice.
Personalized or customized products unless received damaged or defective.
Digital products, downloadable content, or software licenses.
Gift cards or promotional vouchers.
Products marked as “Non-Returnable” on the product page.
Items showing signs of use, alteration, or physical damage after delivery.
Hygiene or personal care products that have been opened or used, where applicable.
To initiate a return:
Contact our customer support team within the eligible return period.
Provide your Order Number along with a description of the issue.
Share clear photographs or videos showing the product and the reported defect or damage.
Wait for confirmation from our support team before returning the product.
Unauthorized returns may not be accepted.
Once your return request is approved:
We may arrange a reverse pickup where service is available; or
You may be requested to ship the product to an address provided by our support team.
The returned product must:
Be securely packed.
Include all original accessories, manuals, tags, and packaging.
Be in the same condition as received, except where the return is due to a manufacturing defect or transit damage.
All returned products undergo a quality inspection after they are received.
Following inspection:
Approved returns will be processed for a refund, replacement, or exchange, as applicable.
If the return does not satisfy the eligibility criteria, the product may be shipped back to the customer without a refund.
The Company’s decision after inspection shall be final, subject to applicable consumer protection laws.
Where a refund is approved:
Refunds will be issued to the original payment method used during purchase.
Refund processing generally takes 3–5 business days after approval.
The actual credit timeline may vary depending on your bank, card issuer, UPI provider, or payment gateway.
Unless the return is due to our error (such as an incorrect, defective, or damaged product), original shipping charges, if any, may not be refundable.
Where eligible, a replacement may be offered instead of a refund.
Replacement requests are subject to:
Successful return inspection.
Availability of the same product or an equivalent replacement.
If a replacement product is unavailable, we may process a refund in accordance with this Policy.
Orders may be cancelled only before they have been packed or shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Approved cancellations will be refunded to the original payment method, generally within 5–7 business days, subject to payment provider processing times.
Certain products sold through our website may include a manufacturer’s warranty.
Where applicable:
Warranty coverage is provided solely by the respective manufacturer.
Warranty terms differ depending on the product and brand.
Customers may be required to contact the manufacturer’s authorized service centre directly for warranty claims.
CARTFILLER ECOM PRIVATE LIMITED does not provide any additional warranty unless specifically mentioned on the product page.
Return shipping responsibility depends on the reason for return:
If the product is damaged, defective, incorrect, or incomplete, return shipping costs will generally be borne by us.
For other approved returns, return shipping charges may be deducted from the refundable amount or may be borne by the customer, depending on the circumstances.
We reserve the right to reject any return request where:
The request is made outside the applicable return period.
The returned product fails inspection.
Required documentation or proof is not provided.
The return is inconsistent with this Policy or appears fraudulent.
For any questions regarding returns, replacements, cancellations, or refunds, please contact:
CARTFILLER ECOM PRIVATE LIMITED
Email: info@cartfillerecom.com
Phone: +91 9887473209
Registered Address:
First Floor, Property No. 55, Block and Pocket A-1,
Rohini Sector 6,
New Delhi, North West Delhi,
Delhi – 110085, India
