Last Updated: 16-06-2026
CARTFILLER ECOM PRIVATE LIMITED (“Company”, “we”, “our”, “us”) values your privacy and is committed to safeguarding the personal and business information you share with us. This Privacy Policy outlines how we collect, use, process, store, disclose, and protect your information when you access our website, purchase digital products, register as a vendor, or use any of our services.
This Policy is drafted in compliance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.
By accessing or using our website and services, you agree to the terms described in this Privacy Policy.
1. Company Information
Legal Entity: CARTFILLER ECOM PRIVATE LIMITED
Business Type: Private Limited Company
Industry: E-Commerce Services, Digital Products, Online Marketplace Services
Email: info@cartfillerecom.com
Registered Office:
First Floor, Property No. 55, Block and Pocket A-1, Rohini Sector 6, New Delhi, North West Delhi, Delhi, 110085.
Phone: +91 9876543210
2. Legal Basis for Processing (DPDP Act, 2023)
We process personal data based on the following lawful grounds:
2.1 Consent
We collect and process your personal data based on your explicit or implied consent when you:
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Register an account
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Purchase products or services
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Register as a vendor (if applicable)
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Subscribe to marketing communications
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Submit inquiries or support requests
You may withdraw your consent at any time by contacting us.
2.2 Performance of Contract
Processing is necessary to:
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Deliver purchased products and services
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Manage orders and transactions
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Process vendor payouts (if applicable)
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Provide customer support
2.3 Legal Obligations
We may process data to:
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Comply with GST, tax, and accounting requirements
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Respond to lawful government requests
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Address payment disputes and chargebacks
2.4 Legitimate Uses
For purposes such as:
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Fraud prevention
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Platform security
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Business analytics and service improvements
3. Information We Collect
We collect information to provide, operate, and improve our services.
3.1 Personal Information
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Full name
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Email address
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Mobile number
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Billing and shipping address
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Login and account credentials
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GST or business-related details (where applicable)
3.2 Payment Information
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Payment method details processed via secure third-party payment gateways
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Transaction and payment reference IDs
We do not store complete debit/credit card details.
3.3 Vendor Information
If you register as a vendor:
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Business registration documents
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Bank account details for payouts
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Product listings and related information
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Identity verification information (where required)
3.4 Service & Usage Data
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Purchase and order activity
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Account activity
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IP address and device identifiers for security and fraud prevention
3.5 Automatically Collected Data
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IP address
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Browser type and version
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Device and OS details
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Cookies and analytics data
4. How We Use Your Information
4.1 Service Delivery
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Creating and managing accounts
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Processing orders
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Delivering products and services
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Managing vendor commissions and payouts
4.2 Customer Support
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Responding to inquiries
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Technical troubleshooting
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Managing support requests
4.3 Platform Operations
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Managing listings and approvals
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Fraud detection and prevention
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Monitoring suspicious activities
4.4 Legal, Tax & Compliance
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GST invoicing and statutory compliance
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Accounting compliance
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Payment dispute management
4.5 Communication & Marketing
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Service updates
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Product updates
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Promotional communications (opt-out available)
5. Sharing of Information
We do not sell or rent personal data.
We may share information with:
5.1 Payment Service Providers
Secure payment gateway providers for transaction processing.
5.2 Vendors / Sellers
Limited customer information may be shared strictly for:
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Order fulfillment
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Product support
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Customer service
5.3 Third-Party Service Providers
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Hosting and cloud infrastructure
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Email services
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Security providers
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Analytics tools
5.4 Legal Authorities
Where required by applicable law.
6. Cookies & Tracking Technologies
We use cookies to:
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Maintain login sessions
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Improve user experience
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Track referrals and sales
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Analyze website performance
You may disable cookies in your browser settings.
7. Data Security
We implement:
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SSL encryption
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Secure server infrastructure
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Malware scans
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Restricted internal access
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Security monitoring systems
No online transmission is 100% secure.
8. Data Retention Policy
We retain personal and business data as follows:
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Account Information: Up to 5 years after account closure.
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Transaction & Tax Records: Up to 8 years.
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Vendor Financial Records: Up to 8 years.
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Support Communications: Up to 3 years.
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Marketing Data: Until consent is withdrawn.
After the retention period expires, data is securely deleted or anonymized.
9. Your Rights (Under DPDP Act, 2023)
You have the right to:
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Access your personal data
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Correct inaccurate or incomplete data
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Request deletion of personal data
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Withdraw consent
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Nominate another person to exercise rights in case of death or incapacity
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Seek grievance redressal
To exercise your rights, contact:
Email: info@cartfillerecom.com
10. Grievance Officer
In accordance with applicable Indian laws, we have appointed a Grievance Officer to address concerns regarding personal information.
Grievance Officer Details
Designation: Grievance Officer
Name : Akash Singh
Address:
First Floor, Property No. 55, Block and Pocket A-1, Rohini Sector 6, New Delhi, North West Delhi, Delhi, 110085.
Email: grievance@cartfillerecom.com
Phone: +91 9876543210
We aim to acknowledge and resolve grievances within 30 days of receipt.
11. Vendor-Specific Obligations
Vendors must comply with:
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Intellectual property laws
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Marketplace standards
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Data protection requirements
Non-compliance may result in suspension or termination.
12. Third-Party Links
We are not responsible for privacy practices of external websites linked on our platform.
We encourage users to review the privacy policies of any third-party websites before providing personal information.
13. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
If we become aware that information from a minor has been collected, reasonable steps will be taken to delete such information promptly.
14. Policy Updates
We may revise this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.
Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.
15. Contact Us
For privacy-related inquiries:
CARTFILLER ECOM PRIVATE LIMITED
First Floor, Property No. 55, Block and Pocket A-1, Rohini Sector 6, New Delhi, North West Delhi, Delhi, 110085.
📱 +91 9876543210